AI AgentsHealthcare / OptometryDeployed · United Kingdom
AI Phone Receptionist: 24/7 Automated Booking & Cancellation Management
24/7 AI phone receptionist for a London optometry clinic — all inbound calls handled, appointments booked, and cancellations managed with no human involvement.
Client: Special Eyes CenterVisit site
The Problem
- Special Eyes Center was losing after-hours patients to competitors.
- The front desk couldn't cover every call, and voicemails rarely converted to bookings.
- After-hours calls were simply gone.
The Solution
- Deployed an n8n and Twilio-based AI receptionist using OpenAI for conversation handling.
- The agent answers every inbound call, processes bookings and cancellations, and sends confirmation messages.
- All call data logged for the clinic team.
Results
Every inbound call answered 24/7 without staff on the phones
After-hours bookings captured automatically instead of going to voicemail
Cancellations processed and slots freed without any manual intervention
Tech Stack
n8nTwilioOpenAI
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